DW
Detlef W
1 reviews | Active since Jul 2019
12 Jul 2019, 13:15
Vumatel are ******
Wish i could score a zero here. Have not had fibre for seven days now. Was told to stay home yesterday so that i could meet a technician who never came. But don't worry, Vumatel will still let you pay for their uselessness - consider it a privilege
Further, 3 call center agents have outright **** to me regarding process and availability of technicians.
I would suggest if you can avoid Vumatel, avoid them
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Detlef W's updateReviewer Update
12 Jul 2019, 14:10Got a reply to email a specific address. See below my response to which I assume will be treated with urgency given that I have been paying for fibre for seven days (and counting) and getting no fibre:
Hi
I have not had fibre since Saturday morning. On Sunday I contacted Cool Ideas to which they provided me with a reference number (ISP-95454).
Then on Wednesday morning the fibre was fixed with some residents in my complex (on the Vumatel infrastructure) having fibre again. They were told by a technician that the remaining residents needed to make an appointment with a technician so that they can re-connect me. I was told by two of your call center agents that I should stay home on Thursday because they "promised" that a technician would visit me by COB on Thursday - naturally nobody pitched.
The excuse I have been given today is that City Water hit the pipe again, which i do believe. The issue however, is two fold:1) I never had fibre before city power hit the pipe2) As i am typing this, my neighbour (on Vumatel infrastructure) has fibre.
The reason Vumatel refuses to send out a technician is because my whole complex is down, however the mere fact that my neighbour (and many others in the complex) have fibre this is clearly not true.
I insist on a technician coming to our unit to fix this today otherwise we go another weekend without fibre which would bring the total to 10 days!!!!
Hi
I have not had fibre since Saturday morning. On Sunday I contacted Cool Ideas to which they provided me with a reference number (ISP-95454).
Then on Wednesday morning the fibre was fixed with some residents in my complex (on the Vumatel infrastructure) having fibre again. They were told by a technician that the remaining residents needed to make an appointment with a technician so that they can re-connect me. I was told by two of your call center agents that I should stay home on Thursday because they "promised" that a technician would visit me by COB on Thursday - naturally nobody pitched.
The excuse I have been given today is that City Water hit the pipe again, which i do believe. The issue however, is two fold:1) I never had fibre before city power hit the pipe2) As i am typing this, my neighbour (on Vumatel infrastructure) has fibre.
The reason Vumatel refuses to send out a technician is because my whole complex is down, however the mere fact that my neighbour (and many others in the complex) have fibre this is clearly not true.
I insist on a technician coming to our unit to fix this today otherwise we go another weekend without fibre which would bring the total to 10 days!!!!
DW
Detlef W's update12 Jul 2019, 14:10
Reviewer Update
Got a reply to email a specific address. See below my response to which I assume will be treated with urgency given that I have been paying for fibre for seven days (and counting) and getting no fibre:
Hi
I have not had fibre since Saturday morning. On Sunday I contacted Cool Ideas to which they provided me with a reference number (ISP-95454).
Then on Wednesday morning the fibre was fixed with some residents in my complex (on the Vumatel infrastructure) having fibre again. They were told by a technician that the remaining residents needed to make an appointment with a technician so that they can re-connect me. I was told by two of your call center agents that I should stay home on Thursday because they "promised" that a technician would visit me by COB on Thursday - naturally nobody pitched.
The excuse I have been given today is that City Water hit the pipe again, which i do believe. The issue however, is two fold:1) I never had fibre before city power hit the pipe2) As i am typing this, my neighbour (on Vumatel infrastructure) has fibre.
The reason Vumatel refuses to send out a technician is because my whole complex is down, however the mere fact that my neighbour (and many others in the complex) have fibre this is clearly not true.
I insist on a technician coming to our unit to fix this today otherwise we go another weekend without fibre which would bring the total to 10 days!!!!
Hi
I have not had fibre since Saturday morning. On Sunday I contacted Cool Ideas to which they provided me with a reference number (ISP-95454).
Then on Wednesday morning the fibre was fixed with some residents in my complex (on the Vumatel infrastructure) having fibre again. They were told by a technician that the remaining residents needed to make an appointment with a technician so that they can re-connect me. I was told by two of your call center agents that I should stay home on Thursday because they "promised" that a technician would visit me by COB on Thursday - naturally nobody pitched.
The excuse I have been given today is that City Water hit the pipe again, which i do believe. The issue however, is two fold:1) I never had fibre before city power hit the pipe2) As i am typing this, my neighbour (on Vumatel infrastructure) has fibre.
The reason Vumatel refuses to send out a technician is because my whole complex is down, however the mere fact that my neighbour (and many others in the complex) have fibre this is clearly not true.
I insist on a technician coming to our unit to fix this today otherwise we go another weekend without fibre which would bring the total to 10 days!!!!