Vumatel are causing more frustration than they are giving joy....

I notified my internet provider Triqa on 21 June that we were moving and asked for the line to be moved to our new addres. It is now 15 July, almost a month later and the line still has not been moved. When I try to follow up I'm told that Vuma has to release our internet line... and then I get stone walled. Not very impressed.... how difficult is it to change a line to an existing account on a property where there is already a Vuma line installed?