TM
Tumelo M
1 reviews | Active since Apr 2015
27 Nov 2024, 10:48
Vumatel Are ******
We made a payment of R390 on the 31st of October 2024 for wifi for a month. I'd like to say that today is the 27th of November 2024 and we still don't have connectivity. Moja Prepaid and Vumatel been behaving like ****mers who take people's money. Whey complaints are made "no refund' Ts & Cs are sent through to prevent the customer from requesting a reimbur*****t.
We have been fighting both Moja Prepaid and Vumatel for a solid month now. The level of incompetency and neglect of customers is truly **********!!! I've never seen anything like it.
Watch out when considering their services. Your money will be taken with no services randered!!!!
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Replies (2)
Vumatel's replyOfficial
27 Nov 2024, 15:48Good day Tumelo
We trust that you are well
We are sorry to hear about your experience. Kindly confirm the full address for us to check on our end and advise.
Kind Regards
The Vuma Team
We trust that you are well
We are sorry to hear about your experience. Kindly confirm the full address for us to check on our end and advise.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply27 Nov 2024, 15:48
Official
Good day Tumelo
We trust that you are well
We are sorry to hear about your experience. Kindly confirm the full address for us to check on our end and advise.
Kind Regards
The Vuma Team
We trust that you are well
We are sorry to hear about your experience. Kindly confirm the full address for us to check on our end and advise.
Kind Regards
The Vuma Team
Best regards,
TM
Tumelo M's updateReviewer Update
29 Nov 2024, 07:21The ****ed up thing about all this is that the same things are being said. How many times is this getting checked????? How many times will I get told that the line is up when it's not???????? We are being ****med here!!! This is sooooooooooooooooooooooooo pathetic. A total disgrace to customers.
Money was paid last month. Can you believe it??? Last-****n-month!!!!!! We are still without wifi!!!! Y'all must truly consider shutting down.
Money was paid last month. Can you believe it??? Last-****n-month!!!!!! We are still without wifi!!!! Y'all must truly consider shutting down.
TM
Tumelo M's update29 Nov 2024, 07:21
Reviewer Update
The ****ed up thing about all this is that the same things are being said. How many times is this getting checked????? How many times will I get told that the line is up when it's not???????? We are being ****med here!!! This is sooooooooooooooooooooooooo pathetic. A total disgrace to customers.
Money was paid last month. Can you believe it??? Last-****n-month!!!!!! We are still without wifi!!!! Y'all must truly consider shutting down.
Money was paid last month. Can you believe it??? Last-****n-month!!!!!! We are still without wifi!!!! Y'all must truly consider shutting down.