Vumatel apparently finds activating a fibre line incredibly challenging

I app**** for the fibre line in my home to be activated on March 2, and I made it clear that it was already installed. And even if I hadn't, I provided the physical address of the fibre line, which Vumatel can then use to verify whether this is fibre installed, surely?

The next week I was contacted by a Vumatel subcontractor, Britelink, to install fibre in my house. Which, as I've said, is unnecessary. I contacted Vumatel directly on March 12 to find out what was going on. I provided them with the number on the already installed fibre infrastructure, and was told the matter would be escalated. The next day (March 13), Britelink contacted me again to tell me that there is fibre in my house. (Yes, I already knew that, thanks.) A representative from Britelink then emails several Vumatel staff members (and copied me in on the email) to tell them to deal with my request. It is now March 16, and I have has no contact from Vumatel - no reply to the emails, and no effort to contact me.

I am currently on hold with Vumatel to try and find out why something as simple as activating a fibre line is so incredibly difficult for a company that provides fibre connections. Vumatel should be completely embarrassed that not only have I had to harass them about this, but SO HAS THEIR OWN CONTRACTOR. -_-