A
Anthea
1 reviews | Active since Jun 2022
12 Jul 2022, 12:07
VUMATEL ANGRY CUSTOMER
My Internet has been off for 2 weeks now , I have contacted Vumatel via their whats app chats have been assisted by 4-6 different agents they have logged tickets and 2 days after tickets are logged I get communication tickets have been resolved without anyone contacting me or even coming out to check the fault. I have been doing this now almost every single day even sent a mail to their complaints department but nothing is done. I keep getting this will be escalated and a technician will be sent to your house or you will be contacted but still nothing. I have paid in full for this service of which my kids make use of for school work and now I'm told my issue has been resolved. This is really really BAD service seeing that so many of my friends and family use their service in our area.
Helpful (0)
Replies (7)0
Replies (7)A
Anthea's updateReviewer Update
13 Jul 2022, 09:46Good morning there were many tickets logged and closed as resolved this one was the latest one ISP-803682 , Ticket: https://help.webafrica.co.za/helpdesk/tickets/***
A
Anthea's update13 Jul 2022, 09:46
Reviewer Update
Good morning there were many tickets logged and closed as resolved this one was the latest one ISP-803682 , Ticket: https://help.webafrica.co.za/helpdesk/tickets/***
A
Anthea's updateReviewer Update
19 Jul 2022, 08:11Yes and No. Wifi was fixed after 2 weeks and now I cannot get a refund for the 2 weeks I have paid for and my wifi was down on top of that Vuma has deducted another fee from my account for another service I have paid for already. What is happening with your service.
A
Anthea's update19 Jul 2022, 08:11
Reviewer Update
Yes and No. Wifi was fixed after 2 weeks and now I cannot get a refund for the 2 weeks I have paid for and my wifi was down on top of that Vuma has deducted another fee from my account for another service I have paid for already. What is happening with your service.
Vumatel's replyOfficial
19 Jul 2022, 09:30Good day Anthea
Hope this email finds you well.
Please see the below response from the maintenance team. Kindly advise if there was an ONT change done by maintenance.
"ONT Swapped out. Please note that the client's line is suspended he needs to make payment"
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please see the below response from the maintenance team. Kindly advise if there was an ONT change done by maintenance.
"ONT Swapped out. Please note that the client's line is suspended he needs to make payment"
Kind Regards
Zoleka Guca
Vumatel's reply19 Jul 2022, 09:30
Official
Good day Anthea
Hope this email finds you well.
Please see the below response from the maintenance team. Kindly advise if there was an ONT change done by maintenance.
"ONT Swapped out. Please note that the client's line is suspended he needs to make payment"
Kind Regards
Zoleka Guca
Hope this email finds you well.
Please see the below response from the maintenance team. Kindly advise if there was an ONT change done by maintenance.
"ONT Swapped out. Please note that the client's line is suspended he needs to make payment"
Kind Regards
Zoleka Guca
A
Anthea's updateReviewer Update
19 Jul 2022, 11:25ONT was swapped , what line was suspended as I have paid for the month of July but my wifi was off for 2 weeks until they came to fix it.
A
Anthea's update19 Jul 2022, 11:25
Reviewer Update
ONT was swapped , what line was suspended as I have paid for the month of July but my wifi was off for 2 weeks until they came to fix it.
Vumatel's replyOfficial
20 Jul 2022, 08:48Good day Anthea
Thanks for taking our call earlier today.
Please note that we contacted your ISP(WebAfrica) and have advised visiting their website for any assistance with your refund and reimbur*****ts for your downtime.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Please note that we contacted your ISP(WebAfrica) and have advised visiting their website for any assistance with your refund and reimbur*****ts for your downtime.
Kind Regards
Zoleka Guca
Vumatel's reply20 Jul 2022, 08:48
Official
Good day Anthea
Thanks for taking our call earlier today.
Please note that we contacted your ISP(WebAfrica) and have advised visiting their website for any assistance with your refund and reimbur*****ts for your downtime.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Please note that we contacted your ISP(WebAfrica) and have advised visiting their website for any assistance with your refund and reimbur*****ts for your downtime.
Kind Regards
Zoleka Guca
A
Anthea's updateReviewer Update
20 Jul 2022, 09:02I honestly do not know who to contact anymore , Web africa said Vuma has to refund me you telling me I must contact web africa. Who am I paying every month for the wifi Vuma or Web africa.
A
Anthea's update20 Jul 2022, 09:02
Reviewer Update
I honestly do not know who to contact anymore , Web africa said Vuma has to refund me you telling me I must contact web africa. Who am I paying every month for the wifi Vuma or Web africa.
Vumatel's replyOfficial
20 Jul 2022, 10:23Good day Anthea
Hope this email finds you well.
Please note that your ISP is liable for monthly deductions for internet service and refunds as well as reimbur*****ts.
Kind Regards
Vuma Team
Hope this email finds you well.
Please note that your ISP is liable for monthly deductions for internet service and refunds as well as reimbur*****ts.
Kind Regards
Vuma Team
Vumatel's reply20 Jul 2022, 10:23
Official
Good day Anthea
Hope this email finds you well.
Please note that your ISP is liable for monthly deductions for internet service and refunds as well as reimbur*****ts.
Kind Regards
Vuma Team
Hope this email finds you well.
Please note that your ISP is liable for monthly deductions for internet service and refunds as well as reimbur*****ts.
Kind Regards
Vuma Team