Vumatel and Wirulink - a poor combination for home fibre technical support

I informed my ISP, Wirulink, on 7 April 2026 that my home fibre line was down (ISP request 796596). They logged a call with Vumatel to investigate the matter who in turn acknowledged the request as ***4. When I checked with Wirulink on 8 April '26 to get a progress update, I was informed that no-one at Vumatel was answering the call and that the matter would be escalated. When I called Wirulink again on 9 April '26, I was informed that Vumatel had closed the request saying that the line had been repaired.

I tried calling Vumatel on *** but there was no answer, I tried the Whatsapp line *** which advised me to call *** and I got a menu with 2 options - I could request a new service installation (option 1) or choose technical support (option 2). Needless to say, selecting option 2 does nothing - it simply takes me back to the menu to choose option 1 or 2 again.

I've been a customer of Wirulink and Vumatel for a few years now and this is first time I've had such poor customer service from both of them. I am highly disappointed with this experience. Clearly they both have a lesson to learn about basic customer service and technical support.