Vumatel and WebAfrica Internet issues

It has been 3 days and counting since my Fibre internet has been disconnected and this is due to "an outage in my area" the weird thing is... In my same street literally 4 houses away their Fibre is working perfectly. No one seems to know how this is possible.

I contacted my ISP webafrica this morning and I asked the question since it has been 3 days with no internet, who will compensate me for the downtime and I was shocked at her response... She told me that Webafrica would only credit me with free internet in the event that it has been off for 5 days or longer... Which poses the question to me? So if its off go 4 and a half days its my loss? I have never experienced such ****!!! I've had to spend extra money on airtym and data since the unfortunate event happened and it frustrates me that Vuma can disconnect the connection immediately if no payment is received but take their sweet time to resolve an issue affecting users... Very unacceptable... I am disappointed