MP
Milly P
1 reviews | Active since Oct 2019
20 Aug 2024, 18:55
Vumatel and Webafrica Horrible horrible service
I am disappointed with VUMATEL ONCE AGAIN. We have not had wifi for the past 24 hrs. My job solely requires me to have internet. I have logged a call with no luck. countless hours of chatting with very useless agents. Its really unfair. If you want chest pains get Vumatel as you fibre provider and WebAfrica as your isp. STAY AWAY. SOME OF US DID NOT KNOW BETTER.
Please may you do better.
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Replies (2)MP
Milly P's updateReviewer Update
20 Aug 2024, 19:44I never queried whether you are within your SLA . My problem is that for me to get a call logged l had to run around like a headless chicken. communication platforms are bad. Agents are clueless on how to assist. the least l can expect as a client is to be able to get a hold of a service provider when there is an issue. and this is not the first time l am giving a run around by vumatel and webafrica.
MP
Milly P's update20 Aug 2024, 19:44
Reviewer Update
I never queried whether you are within your SLA . My problem is that for me to get a call logged l had to run around like a headless chicken. communication platforms are bad. Agents are clueless on how to assist. the least l can expect as a client is to be able to get a hold of a service provider when there is an issue. and this is not the first time l am giving a run around by vumatel and webafrica.
MP
Milly P's updateReviewer Update
20 Aug 2024, 20:34I already did contact them and a call was logged and l have a reference number. this back and forth wont benefit me in anyway I am already being inconvenienced.
Bottomline is that your service is ****py and l left a review to help/warn someone who might be thinking of joining.
Bottomline is that your service is ****py and l left a review to help/warn someone who might be thinking of joining.
MP
Milly P's update20 Aug 2024, 20:34
Reviewer Update
I already did contact them and a call was logged and l have a reference number. this back and forth wont benefit me in anyway I am already being inconvenienced.
Bottomline is that your service is ****py and l left a review to help/warn someone who might be thinking of joining.
Bottomline is that your service is ****py and l left a review to help/warn someone who might be thinking of joining.