Vumatel and webafrica are ****ming me

I made a payment on the 24th of June to reconnect my wifi service, today is the 4th of July and web africa and #vumatel have not reconnected me, I've reached out on X to both companies and they keep sending me chatbot responses and Vumatel on Tuesday 2 July said the service has been reconnected which is not true. On whatsapp on the webafrica channel I have spoken to Jeanette M, Mikaela H, Abduragmaan Cupido, Neo N, Keelan K, Zubair E, Jeadndre D and Jameson to no success and I was promised that the reconnection would be reconnected in 24 to 48hrs, it is not the second week. When I check the dashboard on webafrica it shows that the payment is there .Customer codes from webafrica on X" #JLL17, #HG098. At this point I need the service cancelled and my money refunded!