TG
Thami G
1 reviews | Active since Oct 2022
28 Oct 2022, 20:08
Vumatel and Web Africa nightmare.
We've had no internet service since the 13th of October, we get sent from pillar to post, Web Africa as a ISP says things on their side are OK, although this whattsap means of communicating is *******, but now Gering hold of Vuma is like trying to find a needle on the hay stack, Vuma and Weba Africa are a nightmare when having an issue, up to today I still have no internet connectivity, each time this useless whattsap a serive they have will keep telling you about 24 to 48 hrs every day. It's now 3weeks and nothing, they keep blaming each other, I want to cancel this service and get someone who actually knows what they are doing, 3weeks without connectivity is rediculous😡
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Replies (4)TG
Thami G's updateReviewer Update
30 Oct 2022, 09:47No it's still not up and I'm highly frustrated really, almost a month with this issue, as we speak we are busy here at home rebooting and doing all the things we were told to do for over 2weeks now, you say it's back on line,, wena Africa says as ISP says it's also fine, but here I'm sitting with no connection, can a technician be sent please. ***.
TG
Thami G's update30 Oct 2022, 09:47
Reviewer Update
No it's still not up and I'm highly frustrated really, almost a month with this issue, as we speak we are busy here at home rebooting and doing all the things we were told to do for over 2weeks now, you say it's back on line,, wena Africa says as ISP says it's also fine, but here I'm sitting with no connection, can a technician be sent please. ***.
Vumatel's replyOfficial
31 Oct 2022, 07:33Good day Thami
Hope this finds you well.
Please note that your line has been configured and connectivity is restored and stable on our end. If the connectivity issue persists, kindly contact your ISP to assist with router configurations.
Kind Regards
The Vuma Team
Hope this finds you well.
Please note that your line has been configured and connectivity is restored and stable on our end. If the connectivity issue persists, kindly contact your ISP to assist with router configurations.
Kind Regards
The Vuma Team
Vumatel's reply31 Oct 2022, 07:33
Official
Good day Thami
Hope this finds you well.
Please note that your line has been configured and connectivity is restored and stable on our end. If the connectivity issue persists, kindly contact your ISP to assist with router configurations.
Kind Regards
The Vuma Team
Hope this finds you well.
Please note that your line has been configured and connectivity is restored and stable on our end. If the connectivity issue persists, kindly contact your ISP to assist with router configurations.
Kind Regards
The Vuma Team
TG
Thami G's updateReviewer Update
31 Oct 2022, 16:03Nothing is working, the frustrating issue here is that Web Africa as an ISP says all is fine on their end, Vumatel says its fine on their end but I still don't have ****** internet service, today is the 31st I still don't have a ****** connection, since the ****** 13th, is it so hard to send someon here or they are coming from another planet? almost a month with no connection and everyone concerned tells us all is fine, I still don't have a ****** connection, so nothing is fine. ****ty service
TG
Thami G's update31 Oct 2022, 16:03
Reviewer Update
Nothing is working, the frustrating issue here is that Web Africa as an ISP says all is fine on their end, Vumatel says its fine on their end but I still don't have ****** internet service, today is the 31st I still don't have a ****** connection, since the ****** 13th, is it so hard to send someon here or they are coming from another planet? almost a month with no connection and everyone concerned tells us all is fine, I still don't have a ****** connection, so nothing is fine. ****ty service
TG
Thami G's updateReviewer Update
08 Nov 2022, 09:36I still don't have connectivity and we are told the ticket has been closed, this is day 25 without internet ,i guess you don't care and there's no direct line to talk to anyone besides the useless whattsap chat, I want to cancel this useless service but can't as your communication system is useless. 😡
TG
Thami G's update08 Nov 2022, 09:36
Reviewer Update
I still don't have connectivity and we are told the ticket has been closed, this is day 25 without internet ,i guess you don't care and there's no direct line to talk to anyone besides the useless whattsap chat, I want to cancel this useless service but can't as your communication system is useless. 😡