KP
Kaylin P

1 reviews | Active since May 2020

01 Nov 2021, 16:37

VUMATEL AND WEAFRICA!!!!!!!!!!!!! @vumatel.co.za

I AM COMPLETELY DISGUSTED WITH THE SERVICE I RECIEVED FROM BOTH VUMATEL AND WEBAFRICA. I MADE PAYMENT OVER A MONTH AGO FOR MY FIBRE INSTALLATION. IT GOT INSTALLED AND I WAS TOLD ACTIVATION WILL OCCUR WITHIN 24 HOURS, I WAITED FOR 3 DAYS STILL NOTHING, VUMA TOLD ME I NEEDED TO CONTACT MY SERVICE PROVIDER WHO IS WEBAFRICA HOWEVER WHEN CONTACTING WEBAFRICA ALL THEY DID WAS LIE, MELLISA TOLD ME IT SHOULD BE ACTIVATED ANYTIME NOW I WAITED AND WAITED AND NOTHING HAPPENED, I CONTACTED THEM AGAIN THE NEXT DAY AND GOT THROUGH TO TARRYN WHO DIDNT EVEN BOTHER RESPONDING I HAD TO OPEN ANOTHER LIVE CHAT AND SPOKE TO KEVIN WHO ADVISED VUMATEL IS HAVING INFRASTRUCTURAL ISSUES WITH MY INSTALLATION AND THEREFORE MY ACTIVATION HAS FAILED. I SPENT A WHOLE MONTH GOING BACK AND FORTH WITH BOTH WEBAFRICA AND VUMATEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE PEOPLE WHO DID MY INSTALLATION TOLD ME EVERYTHING WAS FIND AND THAT IM ACTIVE I JUST NEED TO WAIT FOR MY LOGIN DETAILS, IVE WAITED FOR MORE THAN A WEEK ONLY FOR WEBAFRICA TO TELL ME THE ACTIVATION HAS FAILED!!!!!!!!!!!!!!!!!!!!!!!! PATHETIC SERVICE TO SAY THE LEAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WORK FOR A SERVICE PROVIDER MYSELF AND THIS IS NOT THE TYPE OF SERVICE WE PROVIDE TO OUR CUSTOMERS, VUMATEL AND WEBAFRICA JUST TAKE YOUR MONEY AND THEN AFTER THAT ALL THEY DO IS LIE AND MAKE UP EXCUSES, I REQUESTED TO CANCEL AND IM STILL WAITING FOR THEM TO CONTACT ME, IM TAKING THIS TO OFFCOM OR COURT, THIS HAS BEEN THE WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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