Vumatel and VOX unaable to collaborate and resolve

Ref: ISP 223992. I'm tired of having to explain myself over and over again. I have moved into a residence in Randburg and app**** for Fibre through Afrihost. Vumatel is their fibre provider. I have heard on countless times that there is an active VOX subscription on the fibre line. I have phoned and e-mailed Vumatel numerous times and have provided my lease agreement to prove that I am the new tenant and the previous tenant, who had the VOX subscription does not live there any longer. I have provided proof to Vumatel that VOX have terminated the line on Vumatel's portal - Ref VC- 4920 - 218612. Vumatel keeps telling me VOX has not released. VOX tells me they have. I have done a huge amount of phoning and e-mailing between VOX, Vumatel and Afrihost and I am not getting joy where my line is being activated. With my line of work I am required to work from home after hours, but nobody is able to help me get the problem resolved and my internet connection activated. I don't know who else to contact or how else to proceed. Frustrated beyond belief.