Vumatel and Vox Bad service

Made application on the 16th of June at my new home I recently purchased, previous tenant was on Vuma and had not cancelled their contract. Previous owner did not know the were abouts of the old tenant and after several weeks found out the previous tenant had passed away earlier this year. Still Vumatel could not sign me up even after several attempts of trying to explain the situation. Vumatel kept sending me back to Vox and I went through 3 consultants at VOX who could not assist. Final call was to get a death certificate to prove that the previous tenant was indeed no more so they could cancel...This whole back and fourth took a good two months until I just went for another provider.