VUMATEL AND VODACOM " WORST SERVICE EVER ...... THEN THEY SAY THEY HAVE SUPPORT AND CUSTOMER SERVICE WHICH ARE A JOKE

Called Vumatel on 17 March 2026, spoke to Donna Kgosimang which i specifically told her i want my network provider to be WEB Africa. she then logged one for Vodacom as they work on Friendship basis as sales consultants.

After making a payment i realized that she put under an incorrect service provider and i called her again to ask as maybe she made an error as it happens . she then told be it will be changed upon installation to my surprise i geta call from Vodacom to schedule installations which i told them im not interested as i want web Africa.

I have tried to speak to her on whatsup she never replies and the only response i got from her was please provide POP " i sent her... made a follow up again , please provide proof of banking details " again i did " i made a follow up and she send me a screenshot of an email escalation to " SALES ESCALATION & HAMMOND MOTSEMME & THABANG DIOLE which he apparently does not take calls that was on 19 March.

i have called and sent whatsup to my surprise they cant see or pick up a request logged but they are escalating.

Called again today and wow " they hanged up my call not once or twice but 3 times " called again since morning and want a team leader and they have one on the floor the entire day.

i called each and every department there and its either they are escalating or i should call Vodacom

Vodacom is worse i don't even think they know what they are doing cause wow. they will tell you i don't work with this and transfer your call and when you get there they also don't work with that

To date i don't have my money and i don't even know if i w will ever be refunded and if so i don't know the year. i am totally not happy