Vumatel and Vodacom, both pathetic

I am disgusted and enraged. 24.08 my Fibre line went down. I thought it was a reboot issue and all would be well.

No connection. I sent the next 8 days calling Vodacom, only to be told the ticket has been escalated and I'll be updated. Friday 26.08 Vumatel sms's me and says they're working on the issue. That was the last thing they said.

No body, Vumatel nor Vodacom can give me a concrete answer as to why my line was terminated but they don't have a problem blaming each other.

No body calls back as they promise and no body gives a damn even when you threaten to cancel.

Absolutely pathetic service and Vumatel still has the nerve to tell me "I will need to reorder a new package". How much more money would you like to take from me huh?? Vodacom nor Vumatel can take responsibility and I'm still stuck 8 days later.

Vumatel told me, they can only send a technician out when Vodacom gives me an activation ticket starting with VC or VR.

Vodacom told me, my line will be upgraded to a faster line by 01.09 but I don't understand why it needs to be terminated to be upgraded.

I was advised it was a router problem and will be reconfigured but that never went anywhere.

So what is the problem? The problem is, no one cares and I'm still stuck with no internet - going on 9 days now.

According to my vodacom app, the gigs are still climbing as if data is being used but theres no connection. At this point, I wonder if that's considered ***** or theft.