Vumatel and Vodacom are pathetic companies, zero service but quick to debit accounts!

I’m receiving the most horrible and frustrating service from Vuma and Vodacom, I notified Vodacom about relocation on 27 January, they of course did nothing until I complained on HelloPeter, hours after that review then they finally referred my issue to Vuma. I then got a call from Vuma on 1 March at 15:20, the consultant asked me a bunch of questions which I’ve answered a million times before when I called Vodacom, she then asked to call me back which I agreed to because I was hopeful that I’d finally receive help. I’m writing this review on 2 March at 17:55 and I’m still waiting to be called back, I guess my mistake was assuming that I’d be called on the same day. With all of this, they did not hesitate to debit my account at the end of January even though I had no fibre the entire February so I just wonder what they think I’m paying for. Anyway I’m at my wits end with Vodacom and Vuma and the only option I have left is to cancel the contract because such lack of care and pathetic service is totally unacceptable.