Vumatel and Vodacom

I have now been trying to get my Fiber line installed for weeks. The line is into to house, but something in the box to do with wires are not working, so all I need is someone to come in and connect the wires and I can plug in router. I have contacted VODACOM over and over again and they cant tell me when this will happen. Apparently VODACOM is not allowed to touch the box so its not their problem. What happened to Free Installation, etc etc. Nothing has to be installed, just a fiber line quickly couples. I am being sent backwards and forward. Who do I get to help me now. Its probably a 30 minute job.