Vumatel and Vodacom

Item: Vumatel
Rating: 1
Author: Samantha R

So who's to blame

My wifi went off on the 10th of February 2025 14:45 with alot of stories and came back on the 22nd of February 2025 around 18:00 and it was on for 4 days and went off again on Thursday the 27 February 2025 21:45

Again we had to make calls and now it is like a blame game Vumatel said it's not on their side and Vodacom also says it's not on their side

On my Fiber box the F light is off and on my Router the Internet light is flashing So who is going to fix this I'm never late with any payments and always up to date

REF NR SR**********90

Helpful (0)

Replies (2)

Vumatel's replyOfficial

04 Mar 2025, 10:35

Good day Samantha

Please note that the ticket logged with the ISP has been closed and sent back to the ISP as connectivity has been restored. Please advise if you are able to connect.

Kind Regards
The Vuma Team

Vumatel's reply04 Mar 2025, 10:35

Official

Samantha R's updateReviewer Update

04 Mar 2025, 18:55

Hi
So the issue isn't resolved yet. My ISP states that the problem is on Vumatels side because there is no F Light on my ONT Box

Samantha R's update04 Mar 2025, 18:55

Reviewer Update

Hi
So the issue isn't resolved yet. My ISP states that the problem is on Vumatels side because there is no F Light on my ONT Box