RJ
Raeesa J

1 reviews | Active since Feb 2024

08 Feb 2024, 20:54

Vumatel and their pathetic and disgusting customer service,

On Tuesday Vumatel technicians worked in our area and since then my internet has been down. My husband and I have been trying to contact them and let me tell you, this has been the most frustrating and time consuming experience of our lives, we have called multiple times, out of 10 consecutive calls 9 have been dropped and 1 agent assists us with pathetic excuses. I have also reached out on FB, X(twitter) and via WhatsApp, all my attempts have been ignored. It is now Thursday and I still do not have internet access and I work from home!!!! So Vumatel, are you going to compensate me for the extra expense of buying data even though we pay you on time every single month???? Always quick to take our money but never quick to assist in a time of need. Pick your damn socks up!!!!!! If the employees you have don’t want to work, tell them to get lost and give other people who need jobs and want to work a chance at it. There’s nothing Vuma about you damn guys

0
Replies (3)
Vumatel
Vumatel's reply09 Feb 2024, 11:22
Official
Good day Raeesa

Please note that we tried contacting you again but the phone rang unanswered.Kindly
provide us with a convenient time to call so that we can assist.

Regards
The Vuma Team

RJ
Raeesa J's update09 Feb 2024, 12:13
Reviewer Update
Still waiting for your call back
Vumatel
Vumatel's reply09 Feb 2024, 12:26
Official
Good day

Thank you for taking our call. Please note that a technician has been assigned to your ticket.
The team will contact you should they require access to your premises.

Regards
The Vuma Team