Vumatel and Telkom non existing services and runarounds

worst service i have ever come accross. they continue to get you to contact your ISP and keep providing a number that does not exist *** even after insisting to them it does not exist. i have used 3xdifferent phones to phone the very same number with all 3 giving the same results. NOT ALL relevant info is ever given to fault log or recieve help, contacting Telkom as the ISP is also not helpful. constantly pinballed all over the place with little to no one knowing what to do, so who is it we are to be logging the faults with? Telkom? Vumatel? they cannot make up thier minds or find a solution to smooth frustration free fault logs. they happy to take our cash, but never happy to sort out thier issues. currently my FIBRE is running 3 times slower than the ADSL line i had! this should never be possible, its the reason i switched to fibre... because its legendary faster! somewhere along the line clear instruction and setup should be provided WITH ALL details available to the customer. VT numbers, email address, account details, TIN numbers etc, they just do not have their ducks in a row and thats not on, these are standard services not being fulfilled in a professional manner. too much is left to us to fix the problems. its always the customer doing the chicken run to do their jobs