Vumatel and telkom in the dark ages

Vumatel and telkom are currently advertising a package uncapped data, free installation and fiber installation for 799 a month. Bull****! Telkom stores will refer you to vumatel. Vumatel call centre does not know what it's about?! After speaking to literally 8 different people, still no one cannot offer assistance. Where's the service delivery? Do employees even know what the company offers? Can you even do your job?!