Hellopeter
Share Your Experience
CERW
Chantel En Riaan Wilbers

1 reviews | Active since Feb 2020

22 Jul 2022, 12:32

Vumatel and Supersonic the worse

Waiting 21 days for relocation installation. Nobody attends to it. Rather go with another service provider

0
Replies (5)
Vumatel
Vumatel's reply22 Jul 2022, 13:00
Official
Good day Chantel

Thanks for making contact with us.
Please provide us with your full address and account holder's details. We will assist with your installation request.

Kind Regards
Zoleka Guca
CERW
Chantel En Riaan Wilbers's update22 Jul 2022, 13:37
Reviewer Update
Kindly call me to discuss
Vumatel
Vumatel's reply22 Jul 2022, 14:38
Official
Good day Chantel

Thanks for taking our call earlier today.
Please note that we have escalated your installation request to our installation team to assist. We will revert once feedback.

Kind Regards
Vuma Team
CERW
Chantel En Riaan Wilbers's update22 Jul 2022, 14:40
Reviewer Update
Please take note that your service level is up to ....... no resolution, and only way you can fix this is by doing another escalation and telling me to wait another week or two. No thank you. Vox will assist in 72 hours. Goodbey Vumatel and Supersonic
Vumatel
Vumatel's reply22 Jul 2022, 15:04
Official
Good day 

We truly apologize for the inconvenience and the delay, we are proud our selves to offer the best customer experience.
If there is anything we can assist with, kindly revert and we will assist.

Kind Regards
Zoleka Guca