Vumatel and Mweb doesn't Value Clients

From pillar to post. Two days without internet and my wife and I work from home. Vumatel sends an email that the problem has been sorted out remotely and gives themselves a pat on the back. The fact is that Nothing was and is sorted out. Mweb continues to charge for the days we have been off. We spent two hours holding on as you are caller number 67 and they don't care. Customer service is not their priority. We also logged two queries on Mwebs self help desk and they have not been read nor auctioned. Bottom line is that as consumers, we need to stop supporting these big companies as they do not appreciate their clients. Vumatel ref:REF: ISP-*** Mweb *** By the way, they do not work after hours when we need them most.