Vumatel and its Technical staff that lies

Day 8 with no internet connection . I paid my WiFi on the 27 Dec 2024 06:35am before it goes off, seeing that on the 26 Dec 2024 a debit order failed. Tell me why, my WiFi was cut off on the 27 Dec at 14:30… I let it slide thinking maybe it’s a network problem, the next day I checked my website & my status was cancelled. I called Suppersonic to fix this, they told me that Vuma has to reactivate my account, Suppersonic sent Vuma an email which was responded to it after 6 days imagine, I ended getting a ticket number to talk to Vuma straight. I was told to wait 24 hours so that my issue could be solved, I refused because I had spent almost R500 by calling altogether. Yesterday 3rd Jan 2025, a technical department from Vuma called me asking me if my WiFi is back to normal at 11:57am and I told them no, I have no internet connection. They promised to call back but they didn’t. I called again this morning 08:30am on the 4th Jan 2025 checking the status of my problems, customer service tells me that on their system, their Technician fixed the issue & our WiFi is working, lies lies…. When I tell the customer that I want to speak to the Technician who wrote this lies, am being told I should call Supersonic & Suppersonics will have to log this matter again to them (Vuma) but am on the line with them. I was told there is nothing they can do because their system says we are sorted out. Vuma is very poor at helping, I don’t even think their Technical department knows there work. Vuma is putting a bad name to the service providers. When we sign a contract with service providers , agreement is help should be sorted after 24 hours but in this case it’s not like that because Vuma is not helping them… everyone in Soweto is complaining regarding this internet, we use WiFi out TV, cameras etc but we not taken serious. Don’t pay WiFi it’s cut off fast