Vumatel and Hypa are ****mers

Anyone who has Vumatel physical address I am in a process of opening a case against them nd their ISP Hypa . On the 5th of June I payed R399 using easypay I used the correct reference number my line wasn't connected. When I called them (Hypa) I was told they are unable to allocate the money because Vumatel and easypay have payment issues then i was told to send proof of payment I did the told me to wait 24-48 hours I did. The 48 hrs period has passed. Now I'm told to wait another 72hours because hypa have escalated the mattter to Vumatel and they haven't received any feedback from them regarding the matter. So I decided to call Vumatel my self they told to contact my ISP hypa because they don't receive money from customers they only deal with technical problems and installations they don't deal with payments . I went back to hypa telling what I was being told by Vumatel their response was "the money was paid to Vumatel , Vumatel are trying to allocate the money" . Where did my money go because Vumatel is sending me to hypa and hypa is sending me to Vumatel