Vumatel and Home-connect

I ordered a package with Vumatel, for an ISP Mweb. Vumatel did not send confirmation of this order via email or text. I have no reference number for this order. I called them there is no answer. I called the ISP Provider and they confirmed that there are no pending orders with them under my name. Since I didnt get confirmation of this order and Mweb (ISP) confirmed that there are no pending orders, I then decided to order with Home - Connect. Its been 3 days, I am not active. There was no need for installation as i was using existing Wifi of the previous owner of where I am living who is using home connect as their ISP. I decided to continue with this package. The only thing that Home- connect needed to do was to activate my account that i registered with them on Tuesday. I have been calling them since yesterday to activate my account but no luck, they tll me that there's an existing ISP Application in Progress with MWEB. I tell them that there is no application in progress. They fail to activate my WIFI because of the existing ISP with Vumatel. I call Vumatel, again and a lady answered that they do not cancel orders and that I should contact the ISP (Mweb) Of which I did and they told me again that they do not have pending orders against my name. I have been calling Home connect for two days and they have failed to assist me. They say their Fibre provider Vumatel, cant activate me until they have proof of cancellation from the ISP ?????? Where do i get that since Mweb confirmed that i do not have pending orders with them? So I call Mweb again and ask them to send me an email confirming that i do not have pending orders with them. They sent me the email, I have forwarded to operation in Home connect. Still waiting for their response.

I am not happy with the service from Vumatel and Home -connect. They could have done better to assist me since they work together. I chose Home connect as my service provider but they are telling me about an order that doesnt even exist with the ISP (Mweb). And they cant do anything to help me...

The order ref provided under reference number; I was given by home-connect as proof of existing order with the ISP. I did not receive this ref from Mweb or Vumatel.