1 reviews | Active since Jun 2017

27 Jun 2017, 11:38

Vumatel and Coolideas fiber

<p>Since 11 May we have had 10 days of access. I currently have to buy cell data as we work from home most of the time. At 10g a week its costs a tun. They #Vumatel and #Coolideas dont want ro give a refund. At least when my Telkom line was down they gave me a refund on the next bill. Numerous calls logged during this time and at most after waiting a week or more service was restored for one or two days.</p>

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Replies (1)
Vumatel
Vumatel's reply28 Jun 2017, 10:05
Official

Good day Johann

We sincerely apologise for this.

Kindly note that we have escalated this to our Support Manager for urgent attendance and will be in contact with you shortly.

Once again, apologies for this.

Kind regards,

The VUMA Team