Vumatel and Cool ideas ISP

hi there. i have been having endless problems with the following companies and would love to leave this review here to see if anyone picks up on my problem and maybe i can get some help. so i have recently cancelled my fibre line by my previous ISP, and have been looking into a getting a decent ISP with great service. i found Cool Ideas as the one with the best reviews. i then decided to go with them, my line was cut of the end of last month and since then nobody has been able to give me a straight answer on what is going on with my line. i have contacted cool ideas on several occasions now over the last 7 days. always with the same answer, Vumatel must put the line over. So Vumatel, why are you not putting my line over???? i have now found out that the fibre Raycore box installed at my house 2 years ago is old, and the technology is hard to use? how the hell can a 2 year old CPE box be OLD???? then you vumatel must come upgrade this thing as i paid for it 2 years ago and now cant use it anymore?? what the hell? i mean like really, what the hell?? Vumatel sent a message to Cool ideas and said my issue has resolved and that they closed my ticket??????? i still dont have internet? so how can you close the ticket before you know if my line is on or not, this is the type of service i expect from my previous ISP and now i get the same service from Vumatel and cool ideas. and while these companies try and find out whats going on i am going to day 8 now without internet. i have running subscriptions like netflix and youtube premium that i paid for that i cant use, you guys are not going to give me my money back are you? i must just take the loss and be fine with it. i run a small security company from my home and have now not been able to invoices or quotes for over 8 days, you are costing me money and client and it doesnt seem like anyone cares. if this is an old box that was installed VUMATEL can come swap it out for a new one, this was installed 2 years ago and you cant tell me the technology is old. im sorry, it doesnt work like that. i hope for a promp reply on this and i hope that this will get Vumatel to FIX MY LINE ASAP!! please tell me if this service that i am receiving is normal for your companies and please let me know what should be done further to FIX THE LINE!!!!!!!! also please note that if i click on the packages on the vumatel page(the only page i can open without internet) it states there that " ACTIVATION WILL BE IN 15MIN " Do i not fall under the people for the 15 min activation? why not?