VUMATEL AND COOL IDEAS ARE THE WOSRT

My ISP is COOL IDEAS on Vumatel FTTH... I logged a ticket on 27 November 2023 stating that my internet is dropping intermittently.. we would lose connect for 9 hours at a time EVERYDAY since 27/11/2023 to date. Cool Ideas keeps closing my ticket because so conveniently at the times they are "testing" my line the the internet shows as connected... WELL obviously this May be the case on an intermittent issue. It peeves me off that an ISP cannot differentiate between a total loss of connection and an intermittent one, it makes me question the quality of the "technicians" actually looking at my issue IF ANY. My kids had to endure not having internet for school and yet the service has been paid !!! this is absolutely ridiculous !!!! Why is no one coming to look at my line, why can they not tell me what the issue is. Vumatel came out a couple days after i logged the ticket, at the time the internet was on but they replaced the router with a new one and told me this would fix my issue .... that was almost 10 days ago and GUESS WHAT the issue continued to persist and yet again, to my frustration my ticket gets closed as being "resolved" seems like my ISP and Vumatel are in holiday mode and cannot give a **** about it's client by FAR THE WORST SERVICE i HAVE EVER RECEIVED ... TO ALL READING THIS IF YOU HAVE A CHOICE DO NOT CHOOSE VUMATEL OR COOL IDEAS AS YOUR PROVIDER!!!!! it will cause you more frustration than anything else.... oh and btw you'll be paying for a service you hardly get to use, so do not waste your money !!!!!!