#vumatel and #cell c fibre to the home

#Vumatel and #Cell C and #I-connect Fibre to the home My mother and I were transferred from Iconnect service provider to Cell C in 2018. On 29 February 2020, my Wifi connectivity was shut down. During numerous calls to Cell C support I was told that I was being migrated to Cell C :-( Can you imagine my amazement as both my mother and myself have been getting invoices from Cell C and paying them via debit order. Finally I was able to speak to a manager at Cell C and his assistant and get the low down: on migration to Cell C and Vumatel, it appears that the information received showed my ID number on both my mother's account and mine. Thus I am understanding that the duplication caused the service providers to delete my account. To date I have called daily and been advised that it takes 48 hours then 24 hours and now all those promises have come to nothing. I have spent a lot of money on data bundles to maintain my access for personal and business needs. It begs the question, why did they not check with me to sort out THEIR administration errors before shutting me down.At then end of the day, the migration was not checked/audited and there appears to be no resolution in sight. BAD business processes, BAD migration processes and NON EXISTENT CUSTOMER SERVICE☹️