Vumatel and Cell C Fiber, what a waste of time

Can I give negative stars?

Over 3 Months ago I paid for a fiber package through Cell C and Vumatel. Their website clearly lists my area as available and has for ages now. At the end of July I had money taken off of my account to "test that they can". I have received mails stating my application was accepted and to my knowledge was simply waiting to hear back about when the installation would take place. Now, in October I am being told that Vumatel has delayed all installations until the 20 of November at minimum and that Cell C have now cancelled my contract. Now while I am happy to be getting my money back this is complete and utter incompetence. I have had no word from either company as to what exactly was happening and only know this information because I had to PHONE THEM MYSELF!

I could have been sitting here well in to 2019 without any knowledge of what the hell is going on! On top of this the internet is required to work and I now have to spend extra money so that I can go elsewhere to simply do my job. This is ********** service. The least they could have done is tell me THREE MONTHS AGO that I was wasting my time.

This has been preventing me moving out of my parents home and being able to get on with my life and its complete and utter garbage.

I even checked on other providers websites such as Afrihost (who I am not downmarking here as I have not dealt with them yet and cannot judge,) but even their website only lists Vumatel in the area (Edleen, Kempton Park)

So now I have to wait around like an idiot when I could have been looking into other solutions for the last three months,

This is unacceptable.