Vumatel and Britelink MCT. What a terrible combination.

Vumatel Head Office ***ner) a month ago Good day Gordon

Thank you for taking time and sharing your experience with us.

Regards The Vuma Team peter banisi 16 reviews·2 photos 5 months ago Absolutely ******* service going on day 4 without internet connection, all i get is one reference number after the next without resolving my fibre line. No update to the customer just a wait we will get back to you.

7 Vumatel Head Office ***ner) 5 months ago Good day Peter Thank you for being in contact with us. Please email us your ticket number ,address and contact details to *** so that we can assist.

Regards The Vuma team Dani Mosca 2 reviews a week ago NEW Vumatel terminated our contract on the instruction of someone who is completely unknown and unrelated to my family and I. …More Vumatel Head Office ***ner) a week ago Good day Dani

We trust that you are well

Kindly email us at *** for us to assist you further.

Kind Regards The Vuma Team Kwanda Ndaba 8 reviews 2 weeks ago NEW I got the best service from one of the technicians at Vumatel. His name is Simon and honestly, if I could give him a raise myself, I would. Simon went above and beyond to assist me and everyone else in my complex. Even on his day off. Truly a gem! I hope all Vumatel staff is like Simon. Vumatel Head Office ***ner) 2 weeks ago Good day Thank you for the positive review. We will share the review with Simon and the Team.

Kind Regards The Vuma Team Gianni Local Guide·56 reviews·29 photos 4 months ago If there is another fibre line provider reading this, this is for you.

I think you’d have great success in going after the areas Vumatel already has, …More 9 Vumatel Head Office ***ner) 3 months ago Good evening Gianni

We trust that you are well

Kindly email us at *** swe would love to engage with you and assist you.

Kind Reagrds The Vuma Team Miles Mulder 5 reviews 5 months ago Used to be a great company 10 or so years ago. I can’t keep count of how many people I am having to deal with and not getting any assistance. …More 4 Vumatel Head Office ***ner) 5 months ago Good evening Miles

We trust that you are well

Kindly email us at *** for us to assist you further.

Kind Regards The Vuma Team Rachael Siphiwe Ndlovu 5 reviews 4 months ago This is the worst Fibre services we can ever have. I have been trying to speak to an agent or get assistance with paying for the fibre service. All of a sudden the card payments do not work. I chatted to Janine who told me that the Bank was …More 4 Vumatel Head Office ***ner) 4 months ago Good day Thank you for being in contact with us .Please email us your residential address and contact number to *** so that we can assist.

Regards The Vuma Team Thandiwe Khoza 3 reviews 5 months ago I was struggling with the over the phone installation. So I went into the Vumatel offices in Bryanston. Grace helped me get my fibre set up within 24hours and she was extremely professional. Thanks again Vumatel Head Office ***ner) 5 months ago Good morning, Thandiwe

Thank you for the rating, we will notify Grace of the compliment.

Kind regards The Vuma Team Neptunes_Angel Tarot 1 review 2 weeks ago NEW I’ve heard such great things about Vumatel but my experience thus far is not positive. I’ve been waiting 5 days for my fibre line to be activated and I just don’t understand how it’s taking so long. It’s so frustrating and it makes me wonder what their service will be like once my line is active. Vumatel Head Office ***ner) 2 weeks ago Good day We apologize for the experience thus far. Please email us with your inquiry to the below email address and we will assist with your inquiry. ***

Kind Regards The Vuma Team Madala Maesela 1 review 5 months ago your service is extremely poor. Imagine I have got the fibre installed but I still buy data because nobody is here to solve our issues. When you call them they take hours to pick up a simple phone, sometimes they just hang up. Now I am …More 3 Vumatel Head Office ***ner) 5 months ago Good morning Madala

We trust that you are well

Kindly email us at *** for us to assist you further.

Kind Regards The Vuma Team Laren Gill 17 reviews·8 photos a month ago After 2 years of great fibre connectivity I've now expeienced over a month of either absolutely no or sometimes shocking fibre connectivity. MWeb (my service provider) is unable to assist me and Vumatel is not …More 5 Vumatel Head Office ***ner) a month ago Good morning, Laren Gill

We have tried allocating your services with no avail, kindly email us your Vumatel ticket number logged through your ISP at social@vumatel. co. za for us to assist you accordingly.

Kind regards, The Vuma Team Janita Mistry 1 review 4 months ago Waiting for Vumatel to activate the line. The installation team advised it will be activated within an hour, maximun 3 hours. This did not happen. When I escalated the matter, I was given a number to call by the installation team. I called …More 2 Vumatel Head Office ***ner) 4 months ago Good evening, Janita Mistry

We would like to apologise for the experience thus far,

We are unable to trace your order, can you please email your address and contact numbers at *** and we will assist you with your activation.

Kind regards, The Vuma Team Eileen van Schalkwyk 7 reviews 2 months ago Came to do an installation last week Wednesday. By Friday my service still wasn't activated. Contacted my service provider and they created a ticket on the Friday. By Tuesday morning I received a call from Vumatel that they will be here on …More 3 Vumatel Head Office ***ner) 2 months ago Good day

Please accept our sincere apologise for the service you have received thus far.KInldy email us your address and contact number to *** so that we can assist.

Regards The Vuma Team VANESSA DUNCAN 2 reviews a month ago It is now over a week and a half and I am still trying to get connected. My connection was supposed to be transferred from Telkom to Afrihost. I have had all the excuses under the sun. First my address was not right for the connection. …More 3 Vumatel Head Office ***ner) a month ago Good day Vanessa

We trust that you are well

Kindly email us at *** for us to assist you further.

Kind Regards The Vuma Team Ma***ziwe Hlatshwayo 1 review 5 months ago By far the worst service that I've ever received. Took 1 week to get my fibre line installed and now we're hitting almost 1 week to activate. Complaints email address replies once a day with 0 solutions. …More 6 Vumatel Head Office ***ner) 5 months ago Good evening Ma***ziwe

We trust that you are well

Kindly email us at *** for us to assist you further.

Kind Regards The Vuma Team Cecil Lyons 1 review a month ago Vumatel installed a new line for me but it never went live. After 3 days with no internet, and absolute no help or information from the call centres, out of desperation I drove to the Vumatel offices. Grace Molale picked up my problem and …More 3 Vumatel Head Office ***ner) a month ago Good day We apologize for the experience thus far. Please contact email us with your inquiry to the below email address and we will assist with activation inquiry. ***

Kind Regards Zoleka Guca Devin Marder 2 reviews a month ago I had a problem with getting my line released while migrating ISPs. I raised a complaint with Vumatel and was assisted by Grace Molale who was friendly and helpful. And worked with me to resolve the issue. I was really grateful for her …More Vumatel Head Office ***ner) a month ago Good morning Devin

We trust that you are well

We truly apologise that it took so long to resolve your query. We are glad that Grace was able to assist you in getting the matter resolved.

Kind Regards The Vuma Team Wisani Ngobeni 1 review 4 months ago I want to say, of all the people I have interacted with from Vumatel, this young woman was the most efficient, understanding and knowledgeable. She resolved an issue which many consultants failed to even understand. …More Vumatel Head Office ***ner) 4 months ago Hi Wisani, thanks for the great rating. We will pass the compliment to the agent. Duncan Thorburn 1 review 4 months ago Having no Internet for 3 months going back and forth with multiple people from Vox and Vumatel, some even holding the title Project Manager. Only one person was able to assist. Kept me updated multiple times per day and …More Vumatel Head Office ***ner) 4 months ago Hi Duncan

We appreciate your kind words and we are pleased to hear how our shining star ⭐️ Grace went above and beyond.

Kind Regards The Vumatel Team Johan Oosthuizen Local Guide·6 reviews 3 minutes ago NEW Vuma, why would you ever partner with a installer like Britelink MCT? Based on their reviews, their service record is shocking, and today I had to learn that the hard way.

I confirmed installation with their offices almost 2 weeks ago. Part of the process was confirming my address, which according to the emails from them, corresponds to the address that they have for me.

Your Vumatel technicians came out earlier than expected to do the fibre installation and offered great service. When they were done, they said that Britelink would be coming out to splice and finish the installation, as well as help with activation. I soon after got a call from the Britelink technician, which turns out he was at the wrong address. I sent him the correct address(same one that was confirmed vie email almost 2 weeks prior), and waited for him to arrive.

He never did, and after 5 hours of waiting for him, I messaged to find out what was happening, only for him to tell me that they don't do installations in the area and I need to take it up with my ISP.

Now I have no internet connection anymore, as the first technicians removed the existing fibre connections, and no idea when my installation is going to be fixed.

Also have had no communication from Britelink, and can't get through to them via phone and nobody responds to emails.

Just a terrible experience so far, and at this time I definitely can't recommend Vumatel to anyone, even if the fault isn't necessarily directly with you.