TL
Tumelo L
1 reviews | Active since Apr 2020
04 Apr 2024, 18:51
Vumatel and Box
I have been fighting with them for 2 weeks now.Still no internet connection since the 25th of March. Today it’s the 4th of April….i am beyond p****ed. No Wi-Fi, no TV, kids can’t do their robotic homework. Vox customer service is the worst I have ever come across. I have tried being polite, I have tried shouting…nothing works with them. DO NOT, I repeat, DO NOT USE VOX AS YOUR SERVICE PROVIDER. Everyday same story,Vox: we have checked its fine on our side, did Vumatel agents call you, Vumatel says its fine on their side…*** …to this day no1 has been to our house.
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Replies (1)TL
Tumelo L's updateReviewer Update
05 Apr 2024, 09:32Hi There, a ticket was logged, and i received an email from your office saying that it has been closed for what reason i dont know. No one has been to my house to check what is happening, not Vox not Vumatel. We have just been fighting for 2 weeks now.
Ticket Reference ***3
All we get is:
Vox - has checked on their side everything looks ok
Vumatel - has checked on their side everything looks ok
BUT WE STILL DON'T HAVE INTERNET CONNECTION, since the 25th, it has been so stressful and frustrating. The PON light keeps flashing and apparently, that is part of the problem. Also our box was swapped by your agents sometime last year, i don't know if that is part of the problem.
NEW FSAN: ***E09E9D
OLD FSAN: ***3D84F739E
Ticket Reference ***3
Ticket Reference ***3
All we get is:
Vox - has checked on their side everything looks ok
Vumatel - has checked on their side everything looks ok
BUT WE STILL DON'T HAVE INTERNET CONNECTION, since the 25th, it has been so stressful and frustrating. The PON light keeps flashing and apparently, that is part of the problem. Also our box was swapped by your agents sometime last year, i don't know if that is part of the problem.
NEW FSAN: ***E09E9D
OLD FSAN: ***3D84F739E
Ticket Reference ***3
TL
Tumelo L's update05 Apr 2024, 09:32
Reviewer Update
Hi There, a ticket was logged, and i received an email from your office saying that it has been closed for what reason i dont know. No one has been to my house to check what is happening, not Vox not Vumatel. We have just been fighting for 2 weeks now.
Ticket Reference ***3
All we get is:
Vox - has checked on their side everything looks ok
Vumatel - has checked on their side everything looks ok
BUT WE STILL DON'T HAVE INTERNET CONNECTION, since the 25th, it has been so stressful and frustrating. The PON light keeps flashing and apparently, that is part of the problem. Also our box was swapped by your agents sometime last year, i don't know if that is part of the problem.
NEW FSAN: ***E09E9D
OLD FSAN: ***3D84F739E
Ticket Reference ***3
Ticket Reference ***3
All we get is:
Vox - has checked on their side everything looks ok
Vumatel - has checked on their side everything looks ok
BUT WE STILL DON'T HAVE INTERNET CONNECTION, since the 25th, it has been so stressful and frustrating. The PON light keeps flashing and apparently, that is part of the problem. Also our box was swapped by your agents sometime last year, i don't know if that is part of the problem.
NEW FSAN: ***E09E9D
OLD FSAN: ***3D84F739E
Ticket Reference ***3