Vumatel and Axcess problem

I’ve used Vumatel with Axcess from September 2024 with no problems until 2 weeks back when my network stopped working, I’ve been in contact with them since then but they send me between Vumatel and Axcess and between departments within. Fibre orders will send me to Technical Support and technical support will send me back to Fibre orders I’ve been doing that this whole two weeks