Vumatel and Afrihost poor service delivery

My wifi has been down since yesterday. Afrihost tried to help and they logged the call with Vumatel. Vumatel employees lie to clients! The technicians pitch up nearly 24 hrs later, tried something with a gadget then said they need to get keys from the office for the Vumatel Server room and that my wifi will be sorted. Mbali also **** and said she will call with feedback, I still do not have wifi. This is frustrating as Afrihost does not have feedback and can not do anything and Vumatel Maintenance Technicians lie about service delivery, which should be an offense!! So I am now paying for wifi I can not use.