ABAB
Abdul Basit Ahmed Bulbulia

1 reviews | Active since Jun 2014

30 Mar 2023, 09:39

Vumatel and Afrihost.

Worst service you can ever get ! MY fibre was down since the 28 March 2023 - I logged a ticket with Afrihost (you can't contact Vumatel directly) *** and they can't also contact them directly must use a ticketing system**.

It's been three days and everyday I call Afrihost (Siphesihle) I get the same story a technician has to be assigned . . . You ask for a supervisor to talk too.. they refuse to give a number and they say he will call back (which never happens).

On the one side have load shedding to deal and on the other side you have shoddy service this sucks ! ! !

0
Replies (1)
Vumatel
Vumatel's reply31 Mar 2023, 19:05
Official
Good day 
Kindly note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team