Vumatel an acronym for *********

Vumatel is closing technical queries and reopening them the same day to remain within SLA in relation to resolving customer queries. Case in point the outage ID 31311 ticket opened for eldorado park initially was closed at 08:41am today but it was not resolved at all. Then another was opened at 10:18am the same day,outage ID 31415, surely this is not only misleading and an ********* practice. Surely this goes against the code of Conduct set out by ICASA in 2008, which VUMATEL has subscribed to abide by. WHY IS NOBODY HOLDING THESE SERVICE PROVIDERS, VUMATEL TO ACCOUNT FOR THEIR ACTIONS? We are paying customers that do not get offered assistance when needed and we are kept in the dark when we need information about products that we are paying for.