Vumatel all of a sudden don't care anymore.

Item: Vumatel
Rating: 1
Author: Zenobia G

Vumatel Wifi Fiber What the heck!? We pay for a 100/50 fiber line. Our upload used to be at least 40, this week it dropped to under 10. Webafrica reset our line and it dropped to 5. Then they logged a ticket, NO ONE contacted us! Just got a message that the ticket has been closed. Upload is now 1! I livestream for a living it is my only income, how can I work if I don't even get what we pay for. So by the way we tested the streaming with a backup slow Telkom wifi connection and it worked🤔. No wander everyone in East Lynne is jumping ship to Telkom.

Helpful (0)

Replies (3)

Zenobia G's updateReviewer Update

01 Aug 2025, 14:56

That is exactly what we did, when they logged the ticket with Vumatel, it was closed without Vumatel contacting us. That is my issue. There was NO communication from your side.

Regards.
Zenobia

Zenobia G's update01 Aug 2025, 14:56

Reviewer Update

That is exactly what we did, when they logged the ticket with Vumatel, it was closed without Vumatel contacting us. That is my issue. There was NO communication from your side.

Regards.
Zenobia

Vumatel's replyOfficial

04 Aug 2025, 13:23

Hi Zenobia

Please, can we have the Vumatel ticket number for us to check the comments on the ticket?

Regards
The Vuma Team

Vumatel's reply04 Aug 2025, 13:23

Official

Hi Zenobia

Please, can we have the Vumatel ticket number for us to check the comments on the ticket?

Regards
The Vuma Team

Zenobia G's updateReviewer Update

04 Aug 2025, 13:39

#328664
Webafrica did help me by contacting Vuma again and resolving the upload speed problem. It is prudent for your technicians to communicate with customers to hear if problems are resolved before closing tickets to avoid this kind of issues though.

Regards.
Zenobia

Zenobia G's update04 Aug 2025, 13:39

Reviewer Update