PN
Pascaline N

1 reviews | Active since Apr 2019

25 May 2024, 11:13

Vumatel **** ALERT!!!

I'm actually rating Vumatel Home Connect zero because that company is a big ****, I paid my account on the 27th of April and almost a month later, my account has not been activated up to this day. I spent more money calling those people who don't care about their customers and who don't even know what customer service is. I've been sent from pillar to post and told about migrations, being promised call backs by their supervisor Muzi and getting none, when calling back he was now ducking and diving. I've called almost everyday with no help. I even requested a refund because they refusing with a service that I paid and I was told to wait 2 to 6 weeks for my money that they took in seconds HOW RIDICULOUS!!! Vumatel Home Connect is trash and a BIG ****!!! Everytime you call you'll be told about someone escalating and tickets closing themselves. They don't even have the decency to call you and update you on what's happening, their customer service is just none existent and they couldn't be bothered. Don't even think of installing Vumatel in your homes or else you'll spend more money wanting the service you paid for than getting the actual service, you'll get ****med like me by that big company, ****ming a small person like me. Another agent said she won't fight with me can you imagine the Nerve! Don't give that **** of a company your money, just run with your money. Vumatel ****, ****, ****!!! I WANT MY MONEY NOW!!!

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Replies (1)
Vumatel
Vumatel's reply29 May 2024, 11:11
Official
Good morning Pascaline 

We trust that you are well. 

We are truly sorry to hear about your experience. Kindly be advised that the order has expired. Please contact your ISP Home Connect to assist you further. 

Kind Reagrds 
The Vuma Team 

Best regards,