Vumatel / Afrihost ****

Herewith process that has been followed, I actually just have no words. I have been sitting with the WIFI router for the special through Afrihost since October last year … free installation if you use Afrihost … How it is possible that VUMATEL OR AFRIHOST is this ***********? The below does not include the numerous literal HOURS that I have spent on the phone to your call centre … lloks as if i am going to keep the router and simply find another service provider.

Tue 2017/09/19 3:34 PM Dear HR Residents The fibre project was signed off this morning. Vuma will be onsite tomorrow, Wednesday the 20th September between 5pm and 7pm outside unit 90 to answer any questions, advise on packages, sign up contracts etc. Please make use of this opportunity. Regards Estate Management Sun 2017/10/15 9:21 AM – all documentation sent Sat 2017/10/28 7:14 PM Good day mam My apologies for the late response... I had challenges with my phone. Please forward me the information as per our discussion on charity. Ndlovu ********** Folks

Wed 2017/10/18 6:13 PM Can someone please give me feedback? I have been sent from pillar to post as to why my installation (which as per attached) was requested on the 20th of September, is still not complete? When I called your call centre this morning, there wasn’t even any trace of my order??? Gill

Mon 2017/10/23 7:26 PM STILL NO RESPONSE ?????? From: Gillian van Heerden Sent: 18 October 2017 06:13 PM To: ********** Cc: ********** Subject: FW: Vumatel

Wed 2017/10/25 11:13 AM ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

From: Gillian van Heerden Sent: 23 October 2017 07:26 PM To: ********** Cc: ********** Subject: RE: Vumatel Wed 2017/11/01 2:45 PM- resent all documentation – no response From: Lerato M - Afrihost.com ********** Sent: 27 March 2018 09:53 AM To: Gillian van Heerden Subject: [#VEN- ********** 5]: ClientZone - Support Request : General Fri 2018/04/27 2:54 PMFW: [#VEN- ********** 5]: ClientZone - Support Request : General Good Morning Gillian

I trust you are well.

Thank you for the mail.

Please note that Frank has escalated and is waiting for a response from Vumatel. He will revert back to you.

We apologize for any inconvenience caused.

Thank you once again and enjoy the rest of your day :-)

Do not hesitate to forward any further queries, we remain at your disposal. Tue 2018/05/15 10:19 AM I will HAPPILY pay for services if there were service to actually pay for WHAT EXACTLY AM I PAYING FOR???????????????????????????? This installation has been pending since the 20th of SEPTEMBER 2017???????????????????????????????????????????????????????????????????????????? Even just a frigging reply would be nice Hi Gillian Van Heerden Please note that the credit card that you are using to pay for Afrihost Account: A ********** 2 will be expiring at the end of the month. Please login to the Afrihost Client Zone where you will be able to update your credit card details and avoid any disruption to your service. Many thanks, The Afrihost Team --------