Vumatel / Afrihost - Pathetic Service

My fibre line has been down since the 2nd of July. Ive been logging calls and escalations via the Afrihost whatsapp line, this is the 4th week now and no resolution to my query.

Ive been debited for the month of July, yet i havent had service / connection for the entire month. Vuma refuses to sort out my issue / send out a technician to have a look or sort out the issue. Its been an extremely frustrating process especially as no one is bothered to sort this out.