LM
Lin M
1 reviews | Active since Dec 2022
15 Dec 2022, 12:16
Vumatel, Afrihost and WebAfrica can't release my fibre line for activation - Address Clearance request
Vumatel has installed a Fibre line at my home and it is taking them over a month to activate the fibre line because they can't seem to release the line to their ISPs being either WebAfrica or Afrihost to activate the line. Afrihost says WebAfrica has the fibre line and WebAfrica says Afrihost has the fibre line. Between the two ISPs there is a fight over my line and Vumatel cannot solve it. In a month I have no fibre connection. I have a contract with WebAfrica and they have asked Vumatel to release the line for fibre activation and this seems to be a challenge for Vumatel. Can Vumatel please release the hold over the fibre line installed in my home? Surely this does not need to take a month.
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Replies (4)
Vumatel's replyOfficial
15 Dec 2022, 14:53Good day
We apologize for the experience thus far.
Please provide us with your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please provide us with your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply15 Dec 2022, 14:53
Official
Good day
We apologize for the experience thus far.
Please provide us with your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please provide us with your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
The Vuma Team
LM
Lin M's updateReviewer Update
15 Dec 2022, 17:12Web Africa says Vumatel has not generated an order number because the email sent to Vumatel has not been attended to. An email was sent to
***. Address clearance GZK40, and there has been no response.
***. Address clearance GZK40, and there has been no response.
LM
Lin M's update15 Dec 2022, 17:12
Reviewer Update
Web Africa says Vumatel has not generated an order number because the email sent to Vumatel has not been attended to. An email was sent to
***. Address clearance GZK40, and there has been no response.
***. Address clearance GZK40, and there has been no response.
LM
Lin M's updateReviewer Update
15 Dec 2022, 17:50Afrihost says the order VC - *** is with webafrica. Web Africa says its with Afrihost Webafrica's whats app chat has asked Vumatel through an email sent to Yolanda to clear the account and this has not been done.
LM
Lin M's update15 Dec 2022, 17:50
Reviewer Update
Afrihost says the order VC - *** is with webafrica. Web Africa says its with Afrihost Webafrica's whats app chat has asked Vumatel through an email sent to Yolanda to clear the account and this has not been done.
LM
Lin M's updateReviewer Update
15 Dec 2022, 18:13My new reference number (I have about 20 reference numbers now) from WebAfrica is Ref#: ***. And I am told that it has been escalated AGAIN to the BRAND MANAGER OF VUMATEL. BRAND MANAGER OF VUMATEL, PLEASE CAN YOU RESPOND.
LM
Lin M's update15 Dec 2022, 18:13
Reviewer Update
My new reference number (I have about 20 reference numbers now) from WebAfrica is Ref#: ***. And I am told that it has been escalated AGAIN to the BRAND MANAGER OF VUMATEL. BRAND MANAGER OF VUMATEL, PLEASE CAN YOU RESPOND.