Vumatel- Activation not happening

I have moved to a new property and requested 2 months ago to get Fibre installed at my new property. I was called by Vumatel about 3 weeks ago and they told me that the ONT was already installed at my new property. I then told them that I will be moving in on the 1st of May 2024 and requested that my service be activated as from the 1st. I have been, on a daily basis calling Vumatel as my service has not been activated as yet and it is the 10th today. Done the same with my Webafrica ISP and they keep on Escalating it to Vumatel. I have had, to date, no response from Vumatel. When I called Vumatel again this morning I was told by a very friendly and helpful lady that she checked and both my Vumatel Tickets was Auto closed with no comments or reason. She has, once again, escalated it again. I have tried Twitter and keep on getting the message that it has been escalated. I have been a customer of Webafrica and Vumatel for more than 5 years and never had such bad service from their technical department. Someone in the technical department is not doing their jobs. I would like to have feedback from the Vumatel Management team and would also like Vumatel to keep to their commitment of Activation of between 24 and 48 hours. It has been 10 days now. Order number and Escalation Numbers that was auto closed. Order Number: VC-*** Ticket: ***8 Ticket: ***3