Vumatel accepts shocking workmanship

I recently had a broken fiber at my home. Upon closer inspection, it turns out that We live in a panhandle so the fiber run is quite long and was run from the street box, along the top of my 8 foot wall to the house. The fiber was completely exposed to the elements and not put in trunking of any kind. Vumatel installers cut the fiber too short when they installed our fiber 3 years ago as was apparent with this fault that upon following the fiber route, it was run so tight so tight and direct, it was like a guitar string. When speaking to the Vumatel supervisor in the call centre after the repair was effected, she said I accepted the installation at the time and that it was not their problem. Hearing all the facts, and listening to their "its not our problem" response (which is recorded I would imagine), I have made a mental note not to do business with Vumatel again and I will advise others along the same lines. Shocking workmanship is perfectly acceptable to Vumatel.