Vumatel Absolutely abysmal service

This has been one of the most frustrating and disappointing service experiences I have ever had with any provider. Faults are handled painfully slowly, updates are rarely provided, and trying to get meaningful assistance feels like a constant struggle. I was forced to follow up four to five times a day, only for it to make no difference in the end.

We pay for a professional fibre service, but instead we are met with excuses, delays and complete silence. The lack of accountability and urgency from Vumatel is extremely frustrating. To be fair, Afrihost did make an effort, but they are clearly dependent on Vumatel to complete and restore services.

For five months, the same issue has continued to occur because my banking details cannot be updated on their system.

It is unacceptable that something as basic as unsuspending an account cannot be handled correctly. I submitted bank statements, proof of payment and even a letter from the bank. Their own system reflects that my account has been paid, yet I remain without service. Incidents are repeatedly closed as “resolved”, even though nothing has actually been fixed. Three references later and still no service. Reference numbers - ***

Until service levels and customer support improve significantly, I cannot recommend this provider.