Vumatel - A snail!

I have been trying to get a fiber connection installed at my home through WiFibre - and Vumatel is the infrastructure provider -I have previously had fibre at my place and this was merely a change in service provider - WiFibre has been very helpful and proactive in trying to get a line installed but numerous errors on Vumatel's side has still left me without fibre for more than 2 weeks, and this is when the fibre is already in my place. First, the line was not released, then the address was not available and now since its available , WiFibre cannot palce the order because of some issue on the Vuma portal - and apparently Petunia has escalated this to the "High" division -extremely inefficiently handled by Vumatel and I am still waiting for my services to be active.