Vumatel a nightmare
Dealing with Vumatel and Mweb is a nightmare , their customer service is hard to reach and when you eventually get through to both Mweb or Vumatel your line gets disconnected… I have been trying to call Mweb for months trying to get them to release my line since I am not happy with their services . Recently called Vuma and I was told that I need to call Mweb to release my line so I can get another ISP..I wouldn’t recommend it for anyone unless you want to spend a lot of money trying to call them
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Replies (3)
Vumatel's replyOfficial
25 Apr 2024, 15:01Good day Kefilwe D
Thank you for getting in touch.
We unfortunately cannot cancel services or release lines. Cancellations are processed by the ISP (internet service provider) according to their terms and conditions. We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for getting in touch.
We unfortunately cannot cancel services or release lines. Cancellations are processed by the ISP (internet service provider) according to their terms and conditions. We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Vumatel's reply25 Apr 2024, 15:01
Official
Good day Kefilwe D
Thank you for getting in touch.
We unfortunately cannot cancel services or release lines. Cancellations are processed by the ISP (internet service provider) according to their terms and conditions. We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for getting in touch.
We unfortunately cannot cancel services or release lines. Cancellations are processed by the ISP (internet service provider) according to their terms and conditions. We are an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
's updateReviewer Update
25 Apr 2024, 15:09Hey I finally got it released and moved to another ISP but can you stop giving us ISP we can not get hold of and have such bad service
's update25 Apr 2024, 15:09
Reviewer Update
Hey I finally got it released and moved to another ISP but can you stop giving us ISP we can not get hold of and have such bad service
Vumatel's replyOfficial
25 Apr 2024, 15:28Thank you for your response.
We are not at liberty to choose ISPs for customers. Customers select their preferred ISP on their own.
We are happy to hear that your issue has been resolved.
Kind regards
The Vuma Team
We are not at liberty to choose ISPs for customers. Customers select their preferred ISP on their own.
We are happy to hear that your issue has been resolved.
Kind regards
The Vuma Team
Vumatel's reply25 Apr 2024, 15:28
Official
Thank you for your response.
We are not at liberty to choose ISPs for customers. Customers select their preferred ISP on their own.
We are happy to hear that your issue has been resolved.
Kind regards
The Vuma Team
We are not at liberty to choose ISPs for customers. Customers select their preferred ISP on their own.
We are happy to hear that your issue has been resolved.
Kind regards
The Vuma Team