kD
khuselo D
1 reviews | Active since Feb 2022
27 Oct 2023, 09:22
Vumatel a ****mer of note!!!
My internet connection went off 3 days ago and no one is willing to assist. Yesterday their technicians were in my area and they charged my neighbor R150 to fix her line. When she asked why should she pay they told her they did not come for her but another house. This is not the first time vumatel has left us hanging like this. The last time it was well over two weeks and still I had to pay for a service I didn't get. My ISP Flycool refused to give me a refund for those 2 weeks I had no connection. Vumatel is a **** and should outed for the ****mers their are.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
27 Oct 2023, 10:13Good day khuselo Dipha
Thank you for getting in touch.
Due to the high volume of tickets our team has a backlog, we apologize for the inconvenience. Our team is working diligently to complete the maintenance.
Please escalate the billing issue with your ISP. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for getting in touch.
Due to the high volume of tickets our team has a backlog, we apologize for the inconvenience. Our team is working diligently to complete the maintenance.
Please escalate the billing issue with your ISP. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Vumatel's reply27 Oct 2023, 10:13
Official
Good day khuselo Dipha
Thank you for getting in touch.
Due to the high volume of tickets our team has a backlog, we apologize for the inconvenience. Our team is working diligently to complete the maintenance.
Please escalate the billing issue with your ISP. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for getting in touch.
Due to the high volume of tickets our team has a backlog, we apologize for the inconvenience. Our team is working diligently to complete the maintenance.
Please escalate the billing issue with your ISP. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
kD
khuselo D's updateReviewer Update
27 Oct 2023, 13:02Nope, I refuse to accept that sorry excuse of yours. Your technicians were in my
area yesterday and charged my neighbor R150 to fix her line. Her line is now working.
Your service sucks big time and I wouldn't dream of recommending your services to anyone. My ISP cannot do anything because the fault is yours as the infrastructure provider.
area yesterday and charged my neighbor R150 to fix her line. Her line is now working.
Your service sucks big time and I wouldn't dream of recommending your services to anyone. My ISP cannot do anything because the fault is yours as the infrastructure provider.
kD
khuselo D's update27 Oct 2023, 13:02
Reviewer Update
Nope, I refuse to accept that sorry excuse of yours. Your technicians were in my
area yesterday and charged my neighbor R150 to fix her line. Her line is now working.
Your service sucks big time and I wouldn't dream of recommending your services to anyone. My ISP cannot do anything because the fault is yours as the infrastructure provider.
area yesterday and charged my neighbor R150 to fix her line. Her line is now working.
Your service sucks big time and I wouldn't dream of recommending your services to anyone. My ISP cannot do anything because the fault is yours as the infrastructure provider.
Vumatel's replyOfficial
27 Oct 2023, 13:19Thank you for your response.
Customers are attended to according to the queue of the ticket logged.
Kind regards
The Vuma Team
Customers are attended to according to the queue of the ticket logged.
Kind regards
The Vuma Team
Vumatel's reply27 Oct 2023, 13:19
Official
Thank you for your response.
Customers are attended to according to the queue of the ticket logged.
Kind regards
The Vuma Team
Customers are attended to according to the queue of the ticket logged.
Kind regards
The Vuma Team
kD
khuselo D's updateReviewer Update
27 Oct 2023, 14:01Thansk, your response is really professional and inspirational of future business.
kD
khuselo D's update27 Oct 2023, 14:01
Reviewer Update
Thansk, your response is really professional and inspirational of future business.