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Boniswa G

1 reviews | Active since Jun 2016

14 Jan 2021, 17:23

Vumatel, a huge DISAPPOINTMENT!!!!!

Vumatel works with Supersonic and many other network providers, a lady called Naledi has been trying to help us get clarity as to why we are facing challenges with payment and getting connected, she has failed to help us or even give us feedback, she ignores my questions and refers me back to useless supersonic... What does one need to do to be able to get relevant feedback from these two useless companies????

I just want my refund and my account with them cancelled with immediate effect!!!!!!!!!!!!

0
Replies (4)
Vumatel
Vumatel's reply18 Jan 2021, 15:13
Official
Good day Boniswa

Thanks for taking my call.
As per our telephone conversation can you kindly direct this billing issue to your ISP and they will assist you.

Kind regards
The Vuma Team
BG
Boniswa G's update18 Jan 2021, 15:18
Reviewer Update
Thanks...

As Vumatel, I hope you'll be able to liaise with Supersonic as I am tired of their bad service as well as maybe consider not working with companies that will Ruin our reputation as Vumatel...

Thanks, nonetheless...

BG
Boniswa G's update19 Jan 2021, 11:12
Reviewer Update
I called Supersonic as advised by Vumatel to follow up on refund and cancellation, I spoke to Nandi and she was rude and didn't want to hear me out as she hung up on me while I was talking to her, what kind of service is this???

Nandi also advised that I call VumaReach for further assistance... How is this possible if Vumatel tell told me to call Supersonic, I don't appreciate this foolery!!!!!!!!!!!!!
Vumatel
Vumatel's reply19 Jan 2021, 17:59
Official
 Hi Boniswa

We are sorry for your experience. We will raise this with the ISP and escalate your matter internally.

Kind regards
The Vuma Team