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Cervenesha H
1 reviews | Active since Oct 2013
14 Nov 2022, 20:35
Vumatel 👎👎👎🤬
I'm having connections issues for the past 21 day and counting. Called my ISP and all they can do is log tickets without any feedback. This is so frustrating as some of us are working from home. I regret for signing up for this service and funny that's it's the only fiber available in our area. They have no customers service agent to assist you directly and the ISP VODACOM can do only so much. I have to purchase prepaid data everyday just to get work done, come month end they debit me in full. I'm extremely frustrated for this *** service. FYI half of PE is down using Vodacom sort out your ****.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
15 Nov 2022, 10:38Good day
Thank you for taking our call. Kindly note that we will submit a reprovisioning request to the support team and revert once the request has been processed.
Regards
The Vuma Team
Thank you for taking our call. Kindly note that we will submit a reprovisioning request to the support team and revert once the request has been processed.
Regards
The Vuma Team
Vumatel's reply15 Nov 2022, 10:38
Official
Good day
Thank you for taking our call. Kindly note that we will submit a reprovisioning request to the support team and revert once the request has been processed.
Regards
The Vuma Team
Thank you for taking our call. Kindly note that we will submit a reprovisioning request to the support team and revert once the request has been processed.
Regards
The Vuma Team
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Cervenesha H's updateReviewer Update
15 Nov 2022, 18:54Thank you for getting be back up and running.
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Cervenesha H's update15 Nov 2022, 18:54
Reviewer Update
Thank you for getting be back up and running.
Vumatel's replyOfficial
16 Nov 2022, 09:05Good day
You are welcome, we have submitted a request for the cancellation to be revoked.
Regards
Thaandazile
You are welcome, we have submitted a request for the cancellation to be revoked.
Regards
Thaandazile
Vumatel's reply16 Nov 2022, 09:05
Official
Good day
You are welcome, we have submitted a request for the cancellation to be revoked.
Regards
Thaandazile
You are welcome, we have submitted a request for the cancellation to be revoked.
Regards
Thaandazile
CH
Cervenesha H's updateReviewer Update
17 Nov 2022, 10:26Good day Thaandazile
I still waiting for the line to be reconnected I contacted my ISP and still nothing all the say is I have to wait for the technical team. I literally had an hour of connection just to be disconnected again. So I'm back to square one Ref no SR***
I still waiting for the line to be reconnected I contacted my ISP and still nothing all the say is I have to wait for the technical team. I literally had an hour of connection just to be disconnected again. So I'm back to square one Ref no SR***
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Cervenesha H's update17 Nov 2022, 10:26
Reviewer Update
Good day Thaandazile
I still waiting for the line to be reconnected I contacted my ISP and still nothing all the say is I have to wait for the technical team. I literally had an hour of connection just to be disconnected again. So I'm back to square one Ref no SR***
I still waiting for the line to be reconnected I contacted my ISP and still nothing all the say is I have to wait for the technical team. I literally had an hour of connection just to be disconnected again. So I'm back to square one Ref no SR***
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Cervenesha H's updateReviewer Update
23 Nov 2022, 18:22And I'm back here again still without internet services going 1 month. Vumatel blame it Vodacom and vice versa. I've made over 40 calls and spoke to almost every department. Sent numerous emails and even spoke to the manager. Up till today no feedback with positive news. I have to contact my and this is all because a lady name Lindiwe logged an incorrect order request and never bothered to follow up after it failed... As a result of this is delayed the entire process of getting my line back activated. I so exhausted and don't know who else to speak to... I cannot even activate new fibre and my line is not even released yet. This I by far the most terrible service I've ever received....
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Cervenesha H's update23 Nov 2022, 18:22
Reviewer Update
And I'm back here again still without internet services going 1 month. Vumatel blame it Vodacom and vice versa. I've made over 40 calls and spoke to almost every department. Sent numerous emails and even spoke to the manager. Up till today no feedback with positive news. I have to contact my and this is all because a lady name Lindiwe logged an incorrect order request and never bothered to follow up after it failed... As a result of this is delayed the entire process of getting my line back activated. I so exhausted and don't know who else to speak to... I cannot even activate new fibre and my line is not even released yet. This I by far the most terrible service I've ever received....